Privacy Policy

Information We Collect

We collect personal information that is reasonably necessary for our business functions and activities. This may include information you provide directly to us, information collected automatically through our website, and information we generate through your interactions with our venue.

• Contact details: name, email address, phone number, postal address.
• Reservation details: date and time of poker table bookings, dining reservations, number of guests, special requests.
• Identification information: proof of age (21+) as required for entry to our poker areas, which may include date of birth or government-issued ID details.
• Transaction information: records of purchases made at our restaurant or for venue services (without storing full payment card details).
• Technical information: IP address, browser type, device information, and website usage data collected via cookies and similar technologies (see our Cookie Policy).
• Communication records: correspondence with us via email, phone, or in person.

How We Collect Information

We collect personal information through various direct and indirect methods, always in a lawful and fair manner. Given our focus on offline poker and physical interactions, most information is collected in person at our venue.

• Directly from you: when you make a reservation, book a poker table, dine at our restaurant, or contact us via phone, email, or our website forms.
• Automatically: when you visit our website, we may collect technical data through cookies and analytics tools (see our Cookie Policy).
• From third parties: in limited circumstances, such as when a booking is made on your behalf by another person or through a reservation platform, we may receive your contact details.
• In-person verification: when you present identification to confirm your age (21+) for entry to poker areas, we may record the fact of verification but do not retain copies of ID documents unless required by law.

How We Use Information

We use personal information for the primary purposes for which it was collected, as well as related secondary purposes that you would reasonably expect. These uses are essential to providing our premium offline poker and dining experiences.

• To process and manage reservations for poker tables, private poker events, and restaurant bookings.
• To verify age (21+) and ensure compliance with legal requirements for entry to poker areas.
• To communicate with you regarding your bookings, inquiries, and venue updates.
• To improve our services, website functionality, and customer experience.
• To maintain venue security and safety, including monitoring of public areas where permitted by law.
• To comply with legal obligations, such as record-keeping and law enforcement requests.
• To send marketing communications, but only with your consent where required, and you may opt out at any time.

Disclosure of Information

We do not sell, rent, or trade personal information to third parties for their marketing purposes. We may disclose personal information in limited circumstances as described below.

• Service providers: We may share information with trusted third-party service providers who assist us in operating our website, processing reservations, or providing IT support. These providers are contractually obligated to protect your information and use it only for the services we request.
• Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Card Club Fremantle, our visitors, or others.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our assets, personal information may be transferred as part of that transaction, subject to appropriate confidentiality arrangements.
• With your consent: We may share information for other purposes with your explicit consent.

Data Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include physical, technical, and administrative safeguards appropriate to the sensitivity of the information.

• Physical security: Our venue has controlled access to areas where personal information is stored, and paper records are kept in locked cabinets.
• Technical security: We use encryption for data transmission, secure servers, and access controls for digital records.
• Administrative security: We limit access to personal information to authorized personnel who need it to perform their duties, and we train our staff on privacy obligations.
• Retention: We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When no longer needed, we securely destroy or de-identify the information.

Your Rights and Choices

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, and to request correction if it is inaccurate, incomplete, or out-of-date. You may also have the right to request deletion in certain circumstances.

• Access: You may request a copy of your personal information by contacting us using the details below. We will respond within a reasonable timeframe, usually within 30 days.
• Correction: If you believe your information is incorrect, you may request correction. We will take reasonable steps to correct it and, where appropriate, notify third parties to whom we have disclosed the information.
• Deletion: You may request deletion of your personal information, and we will comply unless we are required by law to retain it.
• Opt-out: You may opt out of receiving marketing communications at any time by using the unsubscribe link in emails or contacting us directly.
• Complaints: If you have a complaint about how we handle your personal information, please contact us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our content. Cookies are small text files placed on your device when you visit our website.

• We use essential cookies to enable core website functionality, such as remembering your age gate confirmation.
• We may use analytics cookies to collect aggregated information about site usage, which helps us improve our website and services.
• You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.
• For detailed information about the cookies we use, please refer to our Cookie Policy.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us using the details below. We will respond to your inquiry as soon as possible.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will update the effective date at the top of this page.

• We encourage you to review this policy periodically to stay informed about how we protect your personal information.
• If we make material changes, we will provide a more prominent notice on our website or contact you directly where appropriate.
• Your continued use of our website and venue after changes are posted constitutes acceptance of the updated policy.